Welcome to Computer Solutions & Service, the low price high quality leader for computer repair and services. We find the answers to technical problems and questions with incredible speed and accuracy. Our basic analysis fee has set the standard for computer repair for over 15 years in the south suburbs of Chicago. We have not raised our basic analysis of $25.00 for over 15 years. Many of our competitors tried to match us, but fell far short of the quality, speed, accuracy of our assessment process and successful repair. Computer Solutions & Services has seen many of competition close shop.
Why Computer Solutions & Services survived and grown. Many shop computer shop have closed down.
- Astute Technical Understand
- Super Human problem solving skills
- Exceeding Commercial & Residential Customer Expectations
Our analysis process reaps high a success rate because Computer Solutions and Services the basic principles of information technology, implementation, utilization, trouble shootings, and problem solving. Simply per-phased, Computer Solutions and Services knows how things are supposed to work. If the basic differ, remove obstacles and get back to the basics. This is easier said than done for the unskilled computer professional. However, Computer Solutions and Services is educated, very skilled and highly successful. Computer and Services is skill level allows us to deliver economical pricing for our residential and commercial customers. Computer Solutions and Services offers a complete line of computer support services.
- Yearly support contracts
- Per Incident support
- On Site Support
- Remote Access Support
- In Store Repair & Services
- Free Support
- Preferred Support to established customers
Our classic repair and/or services process for most hardware, software, or virus problems
- Customer pays Twenty-five dollars cash for analyses fee and deposit on computer repair.
- The Twenty-five dollars cash deposit is expected in advance.
- Computer Solutions and Services will perform hardware and software diagnostics on Customer’s Computer.
- Customer’s deposit covers the analyses and deposit on repair of primary or major computer problem. Customer must write down their primary or major computer problem and other problems on our Customer Repair Form.
- Customer’s deposit will cover simple computer problems including hardware, software, and light virus infections.
- Computer Solutions and Services ask for 24 hours to complete our proprietary computer hardware and computer software diagnostic procedures and methods.
- Computer Solutions & Services will call customer as soon as primary or major issue has been resolved or recommendation identified.
- Highly virus infected computers or Corrupted Windows will be recommended to a Basic Minimum Windows reload.
- Customer’s Twenty-five dollar cash deposit is deducted from any additional repair. .
Service Level Pricing
|Level 1|| |
Basic Service or Analysis cover the cost of determining resolution to the major problem with your computer system. We troubleshoot and complete required tasks to correct and resolve your stated major repair issue. We check your equipment for basic functionality. We provide a written assessment of your computer heath and recommendations.
|Level 2|| |
Advanced Repair requires Computer Solutions and Services to perform detailed and multiple repair actions or clean multiple viruses from ones computer. Advanced Repair consists of scanning hard drives for integrity, multiple level virus cleaning, advanced hardware diagnostics, and analysis and research. Advance repair is technology and time driven. Multiple issues solved and consulted is considered Advance Repair The majority of our customer repair results in an Advanced Repair.
Extremely time-consuming repairs and/or corrupted operating system are qualifies as Level 3 Service. Basic minimum reload of windows consists of deleting everything on your computer. This guarantees no virus, corrupt or missing critical windows files are present on your computer. Our method of wiping computer systems clean and installing a fresh new copy of windows guarantees the integrity of the customer’s computer. All existing data and programs are removed from the customer’s computer system. Customer’s data can be potentially saved from their computer. However, Computer Solutions & Services charges an additional fee to save customer’s data from their computer. Please see Saving Data for further information. I Computer Solutions and Services puts your computer back like when you first purchased your computer. Computer Solutions & Services will uses original manufacturer CD/DVD if available or Genuine Microsoft CD/DVD to restore Customer’s computers. Computer Solutions & Services gets basic functional hardware devices working on Customer’s computer. Basic hardware devices are configured including video card, networking hardware or Internet hardware, and CD/DVD hardware.Also, Computer Solutions and Services can only load software in which Customer has a valid license. Licenses for software is provided via the software manufacturer. Computer Solutions & Services will install licensed software provided by customer.
|Full Service|| Full Service consists of Computer Solutions and Services completing all basic and recommended services to get your computer configured with the last hardware and software available for your computer. |
Basic Reload of Windows,
Full Service gets your computer running with original speed and closes original software configuration as possible.
Guarantees your computer has the best-known software configuration to use and protection your computer system.
Full service includes all repair options available from Computer Solutions & Services.
|Saving Data|| |
Saving Data consists of saving information on your computer before deleting the contents of your computer. Generally, Files or data in My Documents, My Music, My Pictures, Desktop, and Internet Explorer Favorites folders are archived from the customer’s computer. These files in the primary user’s account are scanned for viruses and saved off customer computer. Computer Solutions & Services can only save date files such as documents, letters, resumes, music, pictures, and videos. Computer programs or applications cannot be saved. Computer programs or applications must be reinstalled. For example, if Microsoft word was not originally provided on your computer. The Customer must provide the CDs/DVDs to reinstall the software. Furthermore, if base Microsoft Windows installations CDs/DVDs are used, the customer must provide installation disk for any additional software desired. Normally, Computer Solutions & Services can provide base windows operating system software used on customer’s computer. The cost to Save Data is $25.00 for the first five gigabytes of data. The cost is $3.00 per 1 Gigabyte after the first five gigabytes of Data.
After a reload of a Windows computer, Computer Solutions & Services recommends installing all available updates for your computer. Microsoft periodically provides update for known problems, security problems, and other issues in regard to windows Operating System.
|Anti Virus Installation|| |
Computer Solutions & Services will install your desired Anti-Virus or install a recommended Anti-Virus for your computers. Comcast and AT&T offers free Anti-Virus to their customers. Computer Solutions & Services charges $15 dollars to install the virus protection software for you.
|CSS Anti Virus Installation|| |
Computer Solutions & Services will install our referred Anti-Virus protection on your computers. CSS will will able to monitor your health and secure of your computer remotely. CSS does not have direct acces to your computer, but the ability to monitor and protect your computer from threats. This software is included FREE with full service. This virus protection is renewed once a year.
|Software / Installation|| |
Install consists off addressing more than the primary computer problem with a customer’s computer. Computer Solutions & Services will charge this fee for additional work performed on customer’s computer. This fee is $15.00. Software / Hardware Install $15 Option/Features
Service Options Comparsion
|Option / Feature||Basic Service||Full Service|
|Install Google Chrome||Yes||Yes|
|Install Adobe Reader||Yes||Yes|
|Install Adobe Flash Player||NO||Yes|
|Save Personal Data||NO||YES|
|Computer Solutions’ Virus Protection||NO||YES|
|Extended Service Warranty||NO||YES|